Refund policy

Refunds and returns

If something is not right with your order, contact us at hello@lunarieofficial.com and we will help. This policy explains what we can do and when.

One-time purchases

Purchases are final, except as set out in this section. You may return an item within 30 days of receiving it. Items must be returned in their original condition and packaging, with proof of purchase such as an order number.

Returns must be authorized by us before you ship anything back — email us first and we will confirm the address and next steps.

Discounted items are returnable. Our published prices are our regular selling prices; a compare-at price shown alongside them does not make an item final sale.

Return shipping

Return postage is the buyer's responsibility, except where the item arrived damaged, defective or not as described — in which case we cover it.
Original shipping charges are not refunded, except where the item arrived damaged, defective or not as described.
If you are returning an item worth more than $75, consider a trackable service. We cannot issue a refund for a return we never receive.

Damaged, defective or not as described

Email us with your order number and a photograph showing the problem — ideally on a flat surface with the issue clearly visible. We will replace the item or refund it in full, including shipping both ways. You do not need to return an item we have agreed is defective unless we ask you to.

What is not covered

Our returns policy does not cover damage caused by accident, improper care, normal wear, or after-market modification. Jewelry is not intended to be worn in water; damage from water exposure is not covered. None of this limits your rights in respect of items that were faulty when they arrived.

Lunarie Select Club subscriptions

All subscription charges are non-refundable and final, except in the circumstances below.

Cancelling versus refunding

Cancelling stops all future charges. It does not refund a charge already taken. You can skip a month or cancel at any time, for any reason, from your account or by emailing us at hello@lunarieofficial.com.

The exceptions

We will refund a subscription charge where:

Your piece never arrived — if a month's delivery has not reached you within 30 days of being charged, we will refund that charge or resend the piece, your choice.
Your piece arrived damaged, defective or not as described — we will replace it or refund that month's charge.
You were charged after cancelling — if you cancelled before your renewal date and were charged anyway, we will refund it in full.
Applicable law requires it.

Outside these circumstances, subscription charges are not refundable. If you think there are circumstances we should consider, contact us — we would rather hear from you than have you raise a dispute with your bank.

How refunds are processed

Once we receive and inspect a return, we will email you to confirm receipt and tell you whether the refund is approved. Approved refunds are issued to your original payment method.

Refunds usually appear within 3–5 business days after we process them, though your bank or card issuer may take longer to post them. If you have not seen a refund after that, check your account, then contact your card issuer, then your bank. If it still has not appeared, email us and we will chase it.

If more than 15 business days have passed since we told you a refund was approved and you still have not received it, contact us and we will investigate directly with our payment provider.