Contact information

How to reach us

The fastest way to reach us is by email. We read every message and aim to reply within 1–2 business days.

Email: hello@lunarieofficial.com

Website: lunarieofficial.com

What to include

To help us resolve things on the first reply, please include:

• Your order number, if you have one.
• The email address you used to order.
• A photograph, if you are reporting damage or a fault.

Common requests

• Cancel a Select Club subscription — use the link in any order or renewal email, or email us. See our Subscription Policy.
• Return or refund — see our Refund Policy, then email us to authorise the return.
• Shipping question — see our Shipping Policy.
• Privacy request (access, correction, deletion, opt-out) — email us, or see our Privacy Policy.
• Stop marketing emails — use the unsubscribe link in any marketing email.

Hours

We respond Monday to Friday, excluding US public holidays. Messages received at the weekend are answered the next business day.

Last updated: 27 August 2026