FAQs

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover and Diners Club, plus Apple Pay, Google Pay, Shop Pay, Venmo and PayPal. We do not accept checks, money orders, bank transfers or cash on delivery.

Is my payment information secure?

Yes. Checkout runs over an encrypted SSL connection and your card details are passed straight to our payment processor for authorisation. Your full card number never touches our servers and we never store it.

What currency are your prices in?

All prices and charges are in US dollars. We ship within the United States only, so there are no exchange rates, import duties or customs fees to worry about.

Where do you ship?

We ship to addresses within the United States only. We are not able to ship internationally, and we cannot ship to freight forwarders.

How much is shipping, and how long does it take?

Economy shipping is $4.90 and arrives in about 5–8 business days. It is free automatically on orders of $50 or more. Standard shipping is $6.90 and arrives in about 3–4 business days.

Delivery estimates are estimates rather than guarantees. Carrier delays, weather and peak periods can stretch them, and those are outside our control.

When will my order be processed?

Orders are processed within 1–2 business days. Anything placed on a weekend or public holiday starts processing the next business day. During holidays and sale periods, please allow a little longer.

How do I track my order?

You will get a shipping confirmation email with a tracking number as soon as your parcel leaves us. Tracking can take up to 48 hours to start showing movement, which is normal.

If you have not received tracking within 5 business days of ordering, email us and we will look into it.

What is the Lunarie Select Club?

It is a monthly membership. Each month you receive a hand-selected piece of Lunarie jewelry, and in return we ask for your honest feedback on it — what you wore constantly, what stayed in the dish, what you would change. That feedback shapes what we make next.

The jewelry itself is free, and every piece is yours to keep. Full terms are in our Terms of Service.

How do I skip a month or cancel?

You can skip an upcoming month or cancel entirely at any time, for any reason, from your account. If you would rather we did it for you, email us and we will take care of it.

Cancelling stops all future charges.

Can I return or exchange something?

Contact us and we will help. What applies to your order depends on what you ordered and why you would like to return it, so the specifics are set out in our Refund Policy — please read it before sending anything back.

Email us first either way. We will confirm the correct return address and log it against your order, which is what keeps the process quick.

Can I change or cancel an order after placing it?

Email us as soon as you can and we will change or cancel it if it has not yet been packed. There is no cancellation fee.

Once an order has been packed or shipped we can no longer stop it, but you can still contact us about a return.

Can I use more than one discount code?

Only one promotion or discount code can be applied per order, unless we say otherwise in the terms of a specific offer.

Something is missing or damaged. What do I do?

Email us with your order number, and a photo if something arrived damaged. If a parcel is confirmed lost in transit, or turns up damaged, we will make it right.